Privacy Policy

Privacy Policy

(Effective Date: May 20, 2017, Last Updated: July 7, 2025)

1. Introduction

Welcome to our Privacy Policy. Your privacy is critically important to us at Grace Psychological Health Services, PLLC while visiting and using our website www.gracepsychserve.com.

It is Grace Psychological Health Services, PLLC’s and www.gracepsychserve.com’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.gracepsychserve.com (hereinafter, “us”, “we”, “our”, “www.gracepsychserve.com,” the “website”, or the “Site”.). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected and protected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and Conditions posted on our website, set forth the general rules and policies governing your use of our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions. By using our websites and services, you agree to the practices described in this Privacy Policy.

2. Website Visitors

Like most website operators, www.gracepsychserve.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. www.gracepsychserve.com’s purpose in collecting non-personally identifying information is to better understand how www.gracepsychserve.com’s visitors use its website. From time to time, www.gracepsychserve.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Www.gracepsychserve.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on www.gracepsychserve.com blog posts. Www.gracepsychserve.com only discloses logged-in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

3. Age Requirements

Our websites and services are not directed at anyone under 18 years of age. If we learn that we have collected data from a child under 13, we will delete it as soon as possible.

4. Gathering of Personally-Identifying Information

Certain visitors to www.gracepsychserve.com’s websites choose to interact with www.gracepsychserve.com in ways that require www.gracepsychserve.com to gather personally-identifying information. The amount and type of information that www.gracepsychserve.com gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at www.gracepsychserve.com to provide a username and email address.

5. Information We Collect

Personal data you provide may include your personal information that you voluntarily provide to us such as your full name, email address, phone number, billing/shipping address, payment details (processed by third parties – we do not store card numbers), and other voluntary submissions (e.g., forms, questionnaires, etc.). We also collect usage data that is automatically collected and may include information such as: 1) IP address, 2) device type, 3.) browser type, 4.) referring website, 5.) time spent, 6.) pages visited, and 7.) interactions.

6. How We Use Your Information

We will use your information to process registrations and payments, communicate service updates or course information, provide customer support, and to send promotional emails with opt-out options. If you are a previous or current therapeutic/clinical client and/or one of their families/associates, please read the Electronic Communication Policy for more details regarding communication-including email communications. Additionally, we will use your information to improve our website functionality and user experience and to comply with legal and tax obligations.

7. Data Security and Retention

We implement appropriate safeguards including secure socket layer (SSL) encryption, access-restricted systems, and regular data audits and backups. Despite these measures, no system is 100% secure.

Course and payment data will be retained for up to 7 years for tax compliance. Marketing data will be retained until you unsubscribe or request deletion, and general contact data will be retained up to 24 months from last interaction

8. Sharing Your Information

We do not sell, rent, or share your data for profit. We may share your information with service providers who assist us in operating our website or conducting our business (e.g., payment processors, email marketing services, website hosting and security partners, etc.), with legal/regulatory entities when required and if required to protect our legal rights, or with your consent.

9. International Transfers

We do not intentionally collect or process data from international users.

10. Your Rights

Depending on your location, you my have certain privacy rights, such as the right to: 1.) request access to your personal data, 2.) correct or update inaccuracies, 3.) Request deletion (“right to be forgotten”), 4.) opt out of marketing communications, and withdraw consent at any time. To exercise these rights, contact us through one of the methods on our Contact Us page.

11. Email Preferences and Opt-Out

When you subscribe to our email list (with the exception of therapeutic/clinical clients and their families/associates – Please read the Electronic Communication Policy for more details). If you prefer not to receive marketing or promotional emails from us, you can opt out by clicking the “unsubscribe” link in the footer of any such email. You can also contact us directly through one of the methods on our Contact Us page. Transactional emails will still be sent as needed.

12. Third-Party Links

Our websites may link to other websites. We are not responsible for the privacy practices of third-party sites.

13. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to: 1) Know the categories of personal data we collect and how we use it, 2) Access specific pieces of your personal data, 3) Request deletion of your personal data, 4) Opt out of sale or sharing of personal data (we do not sell data), and 5) Non-discrimination for exercising your rights.

Notice at Collection: We collect identifiers (name, email, IP), commercial information (purchases), and internet activity (usage). You may submit a CCPA request by phone or mail through our Contact Us page. We will verify your identity before processing requests.

14. GDPR Compliance (for Users in the European Economic Area)

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) gives you specific rights regarding your personal data. Although we do not sell or target services internationally, this section explains how we collect, use, and protect your information in accordance with GDPR. 

What Information We Collect (GDPR)

We collect personal data when you:

  • Sign up for or purchase online courses

  • Contact us for support or inquiries

  • Subscribe to our email list or marketing communications

The types of data we may collect include:

  • Your name, email address, and contact information

  • Payment-related details (processed securely via third-party providers)

  • Course progress, feedback, and usage data

Legal Basis for Processing (GDPR)

We only collect and process your personal data when we have a legal reason to do so, including:

  • Consent – when you voluntarily provide personal data

  • Contract – to deliver the products or services you purchase

  • Legal obligation – to comply with laws and tax regulations

  • Legitimate interests – to improve our services or communicate with you (unless your rights override our interests)

Your Rights Under GDPR

If you are in the EEA, you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict certain types of processing

  • Receive a copy of your data in a portable format

  • Withdraw your consent at any time

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us at:

Grace Psychological Health Services, PLLC

1506 W Pioneer Pkwy, Ste 107

Arlington, TX 76013

817-501-7362

You can find more details about how to contact us via our Contact Us page.

Third-Party Payment Processors (GDPR)

Payments on our website are handled by trusted third-party providers such as:

We do not store your credit card or banking information. Payment details are collected and processed directly by these providers using secure, GDPR-compliant methods.

Data Retention (GDPR)

We retain your personal data only as long as needed to:

  • Provide the services you requested

  • Comply with legal and financial obligations

  • Resolve disputes or enforce agreements

You may request deletion of your data at any time unless we are legally required to retain it.

Contact Us (GDPR)

If you have questions about how your personal data is handled or would like to exercise your GDPR rights, please contact:

Grace Psychological Health Services, PLLC

1506 W Pioneer Pkwy, Ste 107

Arlington, TX 76013

817-501-7362

You can find more details about how to contact us via our Contact Us page.

15. Privacy Policy Changes

Although most changes are likely to be minor, Grace Psychological Health Services, PLLC and www.gracepsychserve.com may change its Privacy Policy from time to time, and in Grace Psychological Health Services, PLLC and www.gracepsychserve.com’s sole discretion. Grace Psychological Health Services, PLLC and www.gracepsychserve.com encourages visitors to frequently check this page for any changes to its Privacy Policy. The dates provided at the beginning of this Privacy Policy are the effective date and latest revision date. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

16. Contact Information

This website is owned and operated by Grace Psychological Health Services, PLLC.

You may contact us regarding this Privacy Policy through our Contact Us page.